We are so excited to be able to share our love of flowers with you. All of our arrangements are designed and made by us. The highest care is taken when producing our goods with quality being our number one priority. We also take great pride in customer satisfaction, striving for excellence every step of the way. O’Grady’s Florist appreciates your custom and hopes that you have found our site to be user friendly. If you have any queries in relation to our business or site operation, please do not hesitate to contact us at: enquiries@ogradysflorist.com.au

Public Holidays

We are closed on all Public Holidays – If you place an order for a public holiday, we will contact you and offer a refund or delivery of your order the next business day.

GST (Goods & Services Tax)

All prices quoted include GST for orders placed within Australia.

Delivery

To guarantee same day delivery in Warrnambool, we request that you place your order by 2pm AEST. -Same day delivery… this is by 5.30 unless specified so please let us know If you would like your flowers delivered by a certain time, We do endeavour to get all of our deliveries out promptly!

 If you are wanting blooms delivered to outer suburbs we request that orders are placed by 10am as for some suburbs we use couriers. All flowers and gifts are delivered with upmost care. Delivery charges are determined according to suburb and delivery costs will be added to your order before processing.

*If you would really love your flowers delivered on the same day but it is after 2pm, just give us a ring and we will let you know if we are still able to deliver your blooms!

If there is no one at the delivery address to receive the Product, the Product will be left in a safe, weather protected spot at the delivery address specified as we see fit, a calling card will be left in the letter box. Orders with alcohol can not be left unattended, in the case no one is there to receive the Product the product will be returned to the shop, a calling card will be left in the recipients letter box and a redelivery fee will occur.

If the incorrect Delivery details are provided or we are unable to gain access to the property due to locked gates or barking dogs, we may need to return the product to our store and contact you to arrange re delivery which may incur a delivery fee!

Please contact us for Saturday availablility we are only able to guarentee delivery MONDAY-FRIDAY

The Shop images

The images of flowers to order presented in “shop” reflect a particular time and season. Although we will endeavor to create arrangements that closely resemble your selection, please allow for changes in availability and seasons. In such cases, we will substitute flowers with similar blooms to best reflect the style of the image displayed, and colour selection you have chosen. However, if your requirements are quite specific, you may prefer to contact us directly and place your order via telephone on 03 55625859. All selected arrangements are made with love and inclusive of a O’Grady’s Florist gift card with flower care instructions on the back, exquisite gift wrapping, and GST.

Goods Return Policy

If you deem the product to be faulty we will happily replace your good/s or refund your money subject to the following:
1. Please email us at enquiries@ogradysflorist.com.au advising us of your concerns in relation to the good/s within 48 hours of receiving the good/s.
2. Good/s will NOT be refunded where there has been a change of mind.
3. The good/s need to be returned back to O’Grady’s Florist within 48 hours of O’Grady’s Florist accepting the return of the goods.
4. Once we have received the good/s and are satisfied with your concerns we will either replace the good/s or issue a refund for the purchase price of the applicable item and the original freight that we charged within 7 days of receiving the returned good/s.

Copyright

All photographic images on the website are copyright. Either the copyright of the owners of the website or copyright applied to photographs provided under agreement from the owner/s. Apart from any use permitted under the Copyright Act 1968, no part may be reproduced by any process, nor may another exclusive right be exercised, without the permission of O’Grady’s Florist. All reasonable endeavors have been undertaken to gain permission from copyright owners to use their images on our site. Where the copyright owner of an image wishes for its removal from the site, the owners of the site will remove the image pending acceptable notification in writing from the copyright owner.
For any other queries in relation to our site please do not hesitate to email us at enquires@ogradysflorist.com.au

Contact Details

O’Grady’s Florist
149 Fairy Street
Warrnambool 3280
Australia
ABN: 60510676280
Phone: 03 5562 5859
Fax: 03 5562 0130
Email: enquiries@ogradysflorist.com.au